Overcoming underinsurance – a life insurance example of extending the boundaries of insurance
An interview with Ravinder Singh, Co-Founder & Chief of Commercial & Product Officer at AQM Technologies
You co-founded AQM Technologies in 2022 to address the underinsurance of life risk in Malaysia. How does the market present itself?
Insurance is expensive, but having no insurance is even more expensive. However, the former mustn´t be the case. AQM Technologies was launched to help overcome the challenge of the affordability of life insurance in Malaysia. The country´s population of 34 million people is largely uninsured against the risk of the sudden death of the family´s breadwinner. 60% of Malaysians have no life insurance and of those who have, 90% are underinsured. In fact, life insurance is mainly bought as a savings or investment product, not as a protection product. The industry is failing its customers. Those of Malaysia´s population who need a life insurance product the most to protect their families, have no cover. And in fact, even those in the industry who understand insurance well, often don´t buy it because they don’t think it is good value. We still face the familiar dilemma that insurance is bought, rather than sold.